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Value Does Not Show In Work Order Area While Createing Field Service Work Order (Doc ID 3028904.1)

Last updated on JUNE 17, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

When create a field service work order from Fusion Service, after enter area code and activity type, the work order area does not have value and getting the following error:

ERROR
-----------------------

"The area for the work order wasn't found. Verify the values and requery. Work order areas are filtered based on the following fields: PostalCode, Time Zone, Type. If you entered the correct values for these fields, a work order area matching this criteria wasn't defined during setup. Contact your field service administrator for assistance."


Cause

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In this Document
Symptoms
Cause
Solution


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