My Oracle Support Banner

What Is the Alternate Solution to View Categories In Manage Categories For HR Help Desk Requests? (Doc ID 3029797.1)

Last updated on JUNE 21, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.04.0 version, Help Desk

ACTUAL BEHAVIOR
---------------
Unable to View Categories in Manage Categories for HR Help Desk Requests

Following 24B, When we go to 'Manage Categories for HR Helpdesk Requests', no categories are displayed except a few inactive ones. However, if we try to log an HRHD request, the categories do display in the drop-down.

What Is the Alternate Solution to View Categories In Manage Categories For HR Help Desk Requests?

EXPECTED BEHAVIOR
-----------------------
Expected categories to be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

-Navigate to Setup and Maintenance
-Setup: Service
-Service Request - Task Manage Service Request Categories

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.