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The Help Desk My Help Page Is Not Opening From A Mobile Phone (Doc ID 3030031.1)

Last updated on JULY 22, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When accessing helpdesk from a mobile phone the user can only access HelpDesk >> My Help one time.
If they perform other actions or navigate to other screens the HelpDesk >> My Help page will not open unless the user clears cache.

EXPECTED BEHAVIOR
-----------------------
Expect that the user will be able to navigate to the screen successfully

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Helpdesk from a mobile phone.
2. Use the Navigator to go to my HelpDesk >> My Help.
3. Click on either the (+) or the Create Service Request and then fill in and Save the Service Request.
4. Navigate to the Home page.
5. Navigate to the HelpDesk >> My Help.   The page will not open.
6. Clear cache an history.
7. The 'My Help' page will now open
 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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