An Agent Accepts An Incoming Call But Live Experience Closes Automatically (Doc ID 3031449.1)

Last updated on AUGUST 20, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

An agent is logged in and available to receiving incoming call. When a call comes in, the agent accepts it but the call ends immediately.

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In this Document

Symptoms

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