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OCI Application Performance Monitoring : On-Premise Vantage Point Fails - "Error returned by FetchWorkerPayload operation in ApmSynthetic service" (Doc ID 3031512.1)

Last updated on JUNE 27, 2024

Applies to:

OCI Application Performance Monitoring Service - Version NA and later
Information in this document applies to any platform.

Symptoms

Deployed On-Premise Vantage Point Synthetic Worker (non-browser) on a Standalone Compute.
Service is up however APM Synthetic Monitoring is not returning any value.

Following stack is observed from the application log file:

{"timestamp":"2024-06-24 13:09:21.060 UTC","level":"SEVERE","monitor-id":null,"monitor-name":null,"vp-name":"OPVP-FDI-OMCSFAWTS","region-name":null,"opc-request-id":null,"tenant-id":null,"apm-domain-id":"<Application Domain OCID>","logger":"com.oracle.apm.synagentrest.opvp.service.OpvpWorkerMonitorServiceImpl","method":"getFetchWorkerPayloadResponse","thread":22,"worker-name":"OPVP-FDI-WORKER","opvp-version":"1.0.0.82","msg":"BmcException occurred while fetching worker payload, statusCode: 404, message: Error returned by FetchWorkerPayload operation in ApmSynthetic service.(404, NotAuthorizedOrNotFound, false) Authorization failed or requested resource not found. (opc-request-id: <OPC Request ID>)\nTimestamp: 2024-06-24T13:09:21.060Z\nClient version: Oracle-JavaSDK/2.65.1\nRequest Endpoint: https://apm-synthetic.us-ashburn-1.oci.oraclecloud.com/20200630/onPremiseVantagePoints/<APM Synthetic OPVP>/workers/<apmsyntheticopvpworker OCID >/fetchPayloads?apmDomainId=<APM Domain OCID>nTroubleshooting Tips: See https://docs.oracle.com/en-us/iaas/Content/API/References/apierrors.htm#apierrors_404__404_notauthorizedornotfound for more information about resolving this error\nAlso see https://docs.oracle.com/iaas/api/#/en/apm-synthetic-monitoring/20200630/WorkerPayload/FetchWorkerPayload for details on this operation's requirements.\nTo get more info on the failing request, you can enable debug level logs as mentioned in 'Using SLF4J for Logging section' in https://docs.oracle.com/en-us/iaas/Content/API/SDKDocs/javasdkconfig.htm.nIf you are unable to resolve this ApmSynthetic issue, please contact Oracle support and provide them this full error message."}

 

Cause

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In this Document
Symptoms
Cause
Solution


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