Single Engineer Overtime Records Are Merging Into A Single Task
(Doc ID 3032211.1)
Last updated on JULY 18, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.B.10 and laterInformation in this document applies to any platform.
Goal
Following scenario steps are performed:
1 Engineer creates 3 separate overtime requests for 3 consecutive days by sending POST requests for workSchedules API.
2. Process creation log files show 3 separate POST statements as expected.
3. Postman shows a single scheduleItemId value for the 3 day date range as opposed to 3 separate values.
4. If we need to delete the request for one of the days, then request deletes all 3 days because the 3 days have been merged into a single scheduleItemId.
Is this behaviour expected?
Solution
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In this Document
Goal |
Solution |