Activities Assigned to Resource Outside The Stipulated Radius
(Doc ID 3032954.1)
Last updated on JULY 23, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.B.09 and laterInformation in this document applies to any platform.
Symptoms
On : 24.B.09 version, Routing
ACTUAL BEHAVIOR
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When configuring routing in OFS, a Home zone radius of 1.2 Kms was allowed for routing to distribute activities, however this configuration is no longer respected by routing.
EXPECTED BEHAVIOR
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Activities should be assigned to technicians only within the configured radius.
STEPS
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The issue can be reproduced at will with the following steps:
1. Configure routing plan with parameters:
- Home zone radius: 1.2 Kms
- Home zone radius overstep weight: 9999
2. Run the routing plan.
3. Activities are assigned to technicians beyond 1.2 Kms.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, technicians are receiving jobs beyond their coverage areas.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |