Payment Status Updated But Payment File Status Shows Pending Acknowledgement (Doc ID 3033997.1)

Last updated on AUGUST 08, 2024

Applies to:

Goal

For Payment File, L0 and L1 acknowledgement files were received.

In IBY_INBOUND_FILE table, we see following status for these files:

L0 --> FETCHED
L1 --> IMPORTED

In the Payments Dashboard UI,

Payment File level, status shows as 'Pending Action to address ack failure'

However, Acknowledgement Details section for the payment file shows Bank Status Code as ACSP

At Payment level, payment status is 'Acknowledged'

Why the payment file status still shows 'Pending Action to address ack failure'?

It should be 'Acknowledged' instead since the payment was successful.
 

Solution

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