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"503 Service Unavailable" and "Invalid Session!" Errors When Working in P6 Professional (Doc ID 3034824.1)

Last updated on SEPTEMBER 26, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 24.3 to 24.6 [Release 24.3 to 24.6]
Primavera P6 Enterprise Project Portfolio Management - Version 23.12.3.0 to 23.12.6.0 [Release 23.12]
Information in this document applies to any platform.

Symptoms

When logging into or while working in P6 Professional one of the following errors occur.

503 Service Unavailable
No service is available to handle this request.

TCCustomVirtualRow.ExistInDB: table=(WBS),
Exception=(Error executing query. Error: Response
status code does not indicate success: 503 (Service
Unavailable)..), sql=(SELECT wbs_id from projwbs
WHERE wbs_id=XXXXXXXX
)

TCVirtualDBEngine.RefreshRowsByKey: table=(WBS),
Exception=(Error executing query. Error: Response
status code does not indicate success: 503 (Service
Unavailable)..),

TCCustomVirtualRow.ExistInDB: table=(Activity),
Exception=(Error executing query. Error: Response
status code does not indicate success: 503 (Service
Unavailable)..)

TCVirtualTable.LoadDelayedMemo: table=(Calendar),
sql=(), Exception=(Error executing query. Error: Internal
error
Invalid Session!.)

TCVirtualDBEngine.insertSQL: table=(SETTINGS),
Exception=(PRM DBAccess Error: Error executing
query. Error: Error from cloud server: Internal error
Invalid Session!

 


The issue can be reproduced at will using the following steps:

  1. Log-on to P6 Pro.
  2. Work in P6 as normal.
  3. Receive error.

Cause

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