Interface Date for Future Transactions Updated After Closing Line (Doc ID 3034837.1)

Last updated on JULY 16, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

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Future transactions for subscription created invoices for the closed line items.

When amending subscription, the amendment date was set to April 1st, 2024. However, during activation following the amendment, the interface date for future transactions was adjusted to the current system date, July 6th, 2024, for all quarters up to 2028.

The standard procedure during an amendment is to ensure that future transactions are mapped to the newly amended product line from amended product line. However, in this instance, this process did not occur as expected. Instead, all future transactions were associated with the closed line, and new bill lines were also created under the newly amended line.

It is happening, for random subscriptions, and it creates mess with invoicing
 

EXPECTED BEHAVIOR

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The standard procedure during an amendment is to ensure that future transactions are mapped to the newly amended product line from amended product line.

STEPS TO REPRODUCE

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1. Amend existing subscription
2. Activate Subscription
3. Observe that future transactions were adjusted to the current system date for all quarters up to end of Billing Summary period

Changes

Cause

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