ReSA - Not Possible To Add Original Tran. No And Original Store On A Return Transaction
(Doc ID 3035304.1)
Last updated on JULY 22, 2024
Applies to:
Oracle Retail Merchandising Foundation Cloud Service - Version 24.0 and laterInformation in this document applies to any platform.
Symptoms
On a return transaction (item-status = 'R'), when sales auditor tries to edit the original store/transaction, at line level, in a transaction with more than 1 line item, ReSA is swapping the SKU in the Edit Item screen to a different one as soon as the auditor adds the information and move the focus to some other area.
For example, try to add an Original Store to the Return, press anywhere for the focus to move, and the Edit Item screen is refreshed with the previous line item information.
Steps:
1. create a retail sale transaction with 2 items (1st item sale and a 2nd item as a return item without original transaction or original store)
2. select the 2nd item from the list of items and click edit
3. click on the arrow for the list of values of "Original Store"
4. select and click on any store (1111 in my example)
5. after selecting the original store for the 2nd item in the list and before pressing the OK button, the "Edit Item" form now switches to the 1st item in the list.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |