My Oracle Support Banner

Redwood Sales Smart Picker Used To Display The Relationships Between Account And Contact Objects Is Not Displaying Values (Doc ID 3035354.1)

Last updated on JULY 16, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.04.0 version, Accounts, Contacts

ACTUAL BEHAVIOR
---------------
In Redwood Sales, there is currently no option to display the relationships between Accounts and Contacts.

To achieve this requirement, a custom subview was added to display relationships against a Contact and Account.
In this custom subview, a Smart Picker to the Subject/ObjectPartyId field was included to display the name of the relationship subject/object instead of the ID, and allow the user to change the value.
However, when opening the Smart Picker, a blank field is shown, with no values.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.