My Oracle Support Banner

Dispute Email Notification Does Not Have Approve And Reject Buttons (Doc ID 3035406.1)

Last updated on JULY 25, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

The user has received an email to approve a Credit Memo Request, but the email doesn't have the Approve or Reject buttons available in the email.

Steps to Reproduce:


Navigation: Collections Dashboard

  1. Submit a dispute for an invoice.
  2. In the approval process, the user get an email based on the approval path.  A specific user cannot see the 'Approve' or 'Reject' buttons in the email body.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.