Routing is not returning activities to bucket
(Doc ID 3035715.1)
Last updated on JULY 18, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.B.06 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
---------------
Routing plan should return assigned activities to the bucket as non scheduled, but it's not returning all the expected activities, only some of them.
EXPECTED BEHAVIOR
-----------------------
According to the routing plan configuration, all the activities should be moved to the bucket as non scheduled.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. have a set of pending activities assigned to resources.
2. Run the routing plan.
3. The activities are not returned to the bucket as non scheduled.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Activities in the routes are lost.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |