Email Subject And Body Not Getting Populated From The Email Template When Send Email Smart Action Is Clicked
(Doc ID 3037052.1)
Last updated on AUGUST 04, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.04.0 to 11.13.24.07.0 [Release 1.0]Information in this document applies to any platform.
Symptoms
On : 11.13.24.04.0 version, Lead Management
ACTUAL BEHAVIOR
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After creation of message template and selecting that template in Send Email Smart Action doesnt populate the Body and Subject automatically.
EXPECTED BEHAVIOR
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After creation of message template and Selecting that template in Send Email smart action should populate the Body and Subject automatically.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create Message Template
2. Save it with the necessary details
3. Go to the object(Sales Lead as example) and Click Send Email smart action in action bar.
4. Notice that subject is not populated and body is showing undefined.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the functionality working as expected.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |