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24B// Quota By Day Is Not Displaying Correct Data In PROD (Doc ID 3037235.1)

Last updated on SEPTEMBER 01, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.B.10 and later
Information in this document applies to any platform.

Symptoms

On : 24.04.10 version, Quota

ACTUAL BEHAVIOR
---------------
24B Quota by Day is not displaying correct data in PROD

After updating to 24B WMP 10 in PROD, data in are Quota%, Quota mins (which is populated based on Quota%), and Close Time are not appearing. As a result, the Remaining mins and Remaining % values are not accurate.
 

EXPECTED BEHAVIOR
-----------------------
Quota %, Quota mins, and Close Time should appear as they did previously, prior to updating to 24B.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to the environment
2. Navigate to Menu> Quota
3. Select the bucket in question
4. Values for Quota %, Quota Mins, and Close Time do not appear.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot accurately use the quota page.

Changes

 

Cause

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