Default Value Not Working For 'Activity Type'(aworktype) Field (Doc ID 3037236.1)

Last updated on JULY 31, 2024

Applies to:

Symptoms

On : 24.B.06 version, Configuration

ACTUAL BEHAVIOR
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Default value not working for 'Activity Type'(aworktype) field

After attempting to update the activity type with a default value through the following ways below, the default value still does not update correctly.

1. Adding the ID of the activity type to the default value field.
2. Adding the label of the activity type to the default value field.
3. Using the expression 'activity.aworktype = 1' as mentioned in the document within the default value field.
4. Using the expression 'activity.aworktype_group IN ('customer', 'XXXXXX')' as mentioned in the document within the default value field.

EXPECTED BEHAVIOR
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When creating an activity, the activity type should appear with the default value corresponding to 'XXXXXX'.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to the environment
2. Navigate to Menu> Dispatch Console> Select a bucket> Add Activity
3. The Activity Type should default to the value which corresponds to the id 'XXXXXX'

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users must select the activity type manually which could interfere with the work flow.

Changes

Cause