AIF v24: Session Gets Invalidated When Other Apps Are Opened In Same Browser (Doc ID 3037456.1)

Last updated on JULY 26, 2024

Applies to:

Oracle Retail AI Foundation Cloud Service - Version 24.1 and later
Oracle Retail Insights Cloud Service Suite - Version 24.1 and later
Information in this document applies to any platform.

Symptoms

It is observed that after logging into AIF, once other apps like IPOCS is opened, it invalidates the AIF session. Pop-up with below message is shown:

Below workarounds can be leveraged to temporarily overcome the issue:

Either use separate browser applications for accessing AIF and Planning. For example, AIF is accessed in Firefox, then use Chrome for IPOCS
Or, if using a single browser application (say only Firefox) then access the apps over two different sessions - one private and one normal. For example, access AIF in a private session and use a normal session for IPOCS.

Cause

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AIF v24: Session Gets Invalidated When Other Apps Are Opened In Same Browser (Doc ID 3037456.1)

Applies to:

Symptoms

Cause

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