Next Gen HRHD: Disable Show Agent Availability Profile Option Is Not Working
(Doc ID 3037474.1)
Last updated on JULY 25, 2024
Applies to:
Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.23.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.23.10.0 version, Help Desk
Next Gen HRHD: Disable Show Agent Availability profile option is not working
After 23D update, the agent availability button is available at the ticket page
Customer would like to disable the Agent availability, i.e. do not allow agent to have the option to make themselves unavailable.
Profile option, SVC_HD_SHOW_AVAILABILITY is set to 'N', but the Availability button is still visible.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |