View-only Users Get Looped To The Home Screen If They Click Create Service Request By Accident (Doc ID 3037661.1)

Last updated on AUGUST 22, 2024

Applies to:

Symptoms

Service Request view-only users get looped to the home screen if they click Create Service Request by accident

Steps to Reproduce
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1. Create view only custom role and assign the role to the view-only user
2. Login as an view-only user and go to service request summary page
3. Accidentally click 'Create Service Request' button and it brings home page back
4. Go to service center from home page, it does not open SR summary page but back to home page.

Cause

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