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Retail Home Manage Notifications Tab Results in Error "An error has occurred in the server, please contact your administrator" for Some Selected Applications (Doc ID 3037686.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Retail Assortment & Item Planning Enterprise Edition Cloud Service - Version 19.0 and later
Oracle Retail Lifecycle Pricing Optimization Cloud Service Advanced Edition - Version 24.1 and later
Oracle Retail Inventory Planning Optimization Cloud Service Advanced Edition - Version 24.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 19.0 and later
Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service Plus - Version 19.0 and later
Information in this document applies to any platform.

Symptoms

In Retail Home application, from Settings > Manage Notifications tab, when some of the applications are selected the Notifications screen is blank and displays the error below. However, when the Retail Home application is selected, the Notifications display on the screen and the Edit action is enabled.

This means that emails cannot be added to existing notifications or new notifications added. Why are some applications not able to be edited?

The following error is displayed when selecting the application:

Changes

 

Cause

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