Oracle Public Sector Permits Cloud Service: Refunds General Error When Refunding A Chargeback To The SnapPay Credit Card
(Doc ID 3038147.1)
Last updated on JULY 30, 2024
Applies to:
Oracle Public Sector Permits Cloud Service - Version 11.13.24.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.04.0 version, Financials/Accounting (Billing, Payments, Fees)
When attempting to process a chargeback refund to a snappay credit card. Receive general error message,
the following error occurs.
ERROR
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A general refund process failure has occurred. Contact your help desk.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in to Oracle Public Sector environment,
2. Go to permit
3. Fees and payment > refund
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |