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OTM/GTM QD Log is NOT Capturing Thread Dumps (Doc ID 3038241.1)

Last updated on JULY 30, 2024

Applies to:

Oracle Transportation Management Cloud Service - Version 19.3 and later
Oracle Global Trade Management Cloud Service - Version 19.3 and later
Oracle Transportation Operational Planning Cloud Service - Version 19.3 and later
Information in this document applies to any platform.

Symptoms

Collecting QD Log with Thread Dumps in a specified interval is a widely used process for investigating any slowness/performance issue in OTM or GTM.

Sometimes it has been observed that, QD Log is getting generated but it doesn't capture any threads in it. Even if Customer tries multiple times, the behavior remains same. Furthermore, in case of a Cloud installation, if Oracle Cloud Operation Team tries to capture the QD Log from their side, it also behaves similarly. 

Changes

N/A 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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