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Maintenance Help Desk Request Filter Is Not Working (Doc ID 3038803.1)

Last updated on AUGUST 13, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

Internal Help Desk Requests Page Add Filter option not showing Asset related Fields

EXPECTED BEHAVIOR
-----------------------
Expect Help Desk Request Page to show Asset related Fields



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as an Agent
2. Help Desk
3. Click Help Desk Requests
4. My Open Internal Help Desk Requests
5. Unable to find Asset related Fields


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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