Service Requests Are Not Getting Routed To The Agents (Doc ID 3038923.1)

Last updated on SEPTEMBER 23, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Assigned To and Category fields are not getting populated with values. When agent tries to use 'Assign to me' action on SR, the error pops up

The resource is not at Assigned Group

STEPS
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The issue can be reproduced at will with the following steps:
1. Open any SR. Assignee and category are blank

2. Try to assign the SR to the user, who is available.

3. Error message pops-up

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In this Document

Symptoms

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