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Work Order - Requested Date And Start Time Not Updating in Redwood (Doc ID 3039687.1)

Last updated on AUGUST 05, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.04.0 version, Work Orders

ACTUAL BEHAVIOR
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Work Order - Requested Date and Start Time not updating

When updating a Work Order in Redwood, the Requested Date and Start Time doesn't get updated and it keeps reverting back to the previous value.

EXPECTED BEHAVIOR
-----------------------
Saved value should be persisted in Requested Date and Start Time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Non OFSC Work order > On Edit Work order > Update value for Requested Date and Start Time
2. Save
3. Reload the page, the old value is retrieved

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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