Packaged Item Not Picked From Quote (Doc ID 3039805.1)

Last updated on AUGUST 06, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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The issue is that when you are using ny specific Items and trying to create Order Release from Quote - Packaged Item chosed by OTM is always = "Default".


EXPECTED BEHAVIOR
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When creating Order Release from Quote, the Ship Unit should have Item and Packaged Item correctly displayed.

STEPS
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The issue can be reproduced at will with the following steps:
> customer creates Quote request for Flexible Commodity Qualifier = any specific Item => Add to Quote & Finished
> select that Quote - Actions - Convert Quote to Order
> on the Order Release screen - select Order Configuration = Ship_Units
> go to Ship Units TAB - click on pencil to edit the Ship Unit
> go to section Lines - see that Packaged Item chosed by OTM when creating this Order from Quote = "Default"

Changes

Cause

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