504 Timeout Error When Mass Updating Products Directly On A Subscription With 6000 + Products
(Doc ID 3040522.1)
Last updated on AUGUST 14, 2024
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.24.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.04.0 version, Performance
When attempting to mass update the start date of the lines for a subscription with 6000+ product lines, directly from the subscription Actions button
the following error occurs.
ERROR
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"Too many matching records found. Specify additional criteria to limit the number of records" or after some minutes the 504 error appears.
STEPS
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The issue can be reproduced at will with the following steps:
1. Access the subscription (in Draft).
2. Click on the Actions button.
3. Update products.
4. Set Field start date.
5. Set the value for it.
6. Submit
7. After some minutes the 504 error appears
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |