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Fusion:AP: Hold Resolution Approval Sends Escalation to Wrong Approver (Doc ID 3041719.1)

Last updated on AUGUST 21, 2024

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

Hold Resolution Approval sends Escalation to wrong approver as it skips few level approval and sends to wrong approver

The issue can be reproduced at will with the following steps:
1. Go to BPM Worklist -> FinApHoldApproval task ->DeadLines -> Setup Expiration Settings
2. Navigate to Payables -> Create Invoice -> Initiate Approval
3. Approval sends notification to wrong approver, It skips few level of approval and send notification to wrong approver.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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