Routing Error: No Resources Found
(Doc ID 3041776.1)
Last updated on AUGUST 21, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.B.06 to 24.B.18Information in this document applies to any platform.
Symptoms
On : 24.B.06 version, Routing
ACTUAL BEHAVIOR
---------------
Sequential routing plans runs are failing (first skipped, second not triggered) after upgrade to OFS 24A WMP6.
EXPECTED BEHAVIOR
-----------------------
Sequential routing plans should run as in 24A.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Execute (can be manually) the recurring routing plan
2. Routing plan is skipped with message "No resources found"
3. Next routing plan in the sequence is not invoked.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, customer needs to recurrently execute manual routing for all buckets with this routing plan type of configuration, which is not feasible due to the routing intervals and number of buckets affected.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |