How To Support Agents With Different BUs When Creating New SRs? (Doc ID 3041815.1)

Last updated on SEPTEMBER 04, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Goal

How to support agents from different Business Units when creating new Service Requests?

If the customer sets the HZ_ENABLE_MULTIPLE_BU_CRM profile option to a BU like "Domain A_BU" and when another agent with a different BU (Collective B_BU) logs in and creates an SR, the SR BU is "Domain A_BU" and not "Collective B_BU".

How to support agents from different BUs when creating service requests?

Solution

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In this Document

Goal

Solution

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How To Support Agents With Different BUs When Creating New SRs? (Doc ID 3041815.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!