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"Problem with your environment" Error After APEX Patch is Deployed to Autonomous Database (Doc ID 3041830.1)

Last updated on JANUARY 23, 2025

Applies to:

Oracle Application Express (APEX) - Version 24.1 and later
Autonomous Database Serverless - Version N/A and later
Oracle REST Data Services - Version 22.1 and later
APEX Application Development - Version 24.1 and later
Information in this document applies to any platform.

Symptoms

After APEX 24.1.x Patch Set Bundle is deployed to Oracle Autonomous Database Serverless, developers receive the following error on the APEX App Builder Sign In page or APEX Administration Services Sign In page:

There is a problem with your environment because the Oracle APEX files are not up-to-date! The files for version 24.1.x have been loaded, but 24.1.y is expected. Please verify that you have copied the images directory to your application server as instructed in the Installation Guide.

The Autonomous Database is currently using the customer managed Oracle REST Data Services (ORDS) or has been using the customer managed ORDS in the past. The APEX instance is NOT configured to use the APEX Content Delivery Network (CDN) for static resources.

The problem may reoccur after a subsequent APEX 24.1.x Patch Set Bundle is deployed.

Changes

Oracle Autonomous Database automatically applied Oracle APEX 24.1.x Patch Set Bundle, for example 24.1.1 or 24.1.4.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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