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Invoices is Locked or Stuck After Completing or Reversing action in Invoice Workbench (Doc ID 3042375.1)

Last updated on AUGUST 27, 2024

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

Invoices are getting stuck/locked during the approval or reverse process in the Invoice Workbench. When users attempt to complete the approval, the invoice gets locked and the system does not allow any user to take further action. This issue is observed both when approving and reversing/rejecting invoices. These invoices were stuck in "In Progress" Status in Invoice Workbench.

Cause

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In this Document
Symptoms
Cause
Solution
References


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