RUA / RCA Reason Code Field Is Enabled By Default While Reversing a Debit Memo (Doc ID 3043071.1)

Last updated on AUGUST 22, 2024

Applies to:

Symptoms

Receiver Unit Adjustment (RUA) / Receiver Cost Adjustment (RCA) Reason Code field is enabled by default while reversing a Debit Memo (DM).
This allows user to select RUA / RCA Reason Code even before selecting Reverse Reason Code.

Steps to Recreate:

1. Choose a Reason Codes for which UNR account is mapped.
2. Navigate to Document Search screen and perform search for a debit memo - quantity.
3. Select a debit memo for reversal.
4. Notice that Credit Memo generation screen enables both Reverse Reason Code and RUA Reason Code by default.
5. Select RUA Reason Code.
6. Select Reverse Reason Code identified in step1.
7. Notice that RUA Reason Code field is disabled now however RUA Reason Code still retains selected.
   
   

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.