My Oracle Support Banner

Service Center Returns No KM Search Results (Doc ID 3044330.1)

Last updated on OCTOBER 23, 2024

Applies to:

Oracle Fusion Service Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Goal

Service Center returns no KM search results. Users are able to author KM articles and search for results under My Knowledge Classic UI. Unfortunately when searching for articles in Service Center no search results are returned. How to search for KM articles in Service Center?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.