The Lock Message Is Blocking The Screen
(Doc ID 3045583.1)
Last updated on SEPTEMBER 04, 2024
Applies to:
Oracle Retail Enterprise Inventory Cloud Service - Version 24.1 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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The lock message is blocking the screen
Result: It is showing this message that is not the expected and even after clicking in yes, it remains on the same screen. The child is never opening.
EXPECTED BEHAVIOR
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Child screen should open when the lock is released.
STEPS
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The issue can be reproduced at will with the following steps:
1. In EICS → Operations → Operational Views → Stock Counts - Ready to Authorize
2. Click in the child number
Result: It is showing this message that is not the expected and even after clicking in yes, it remains on the same screen. The child is never opening.
3. The same issue occurs in Stock Count Authorization screen.
Pre-Requisite: Have an ad hoc stock count created
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |