Order Status Not Changed To Closed When All Items Are Cancelled From Order Detail Screen (Doc ID 3045688.1)

Last updated on SEPTEMBER 05, 2024

Applies to:

Goal

Order status not changed to Closed when all items are cancelled from order detail screen

When all the items on PO is cancelled using 'Cancel All items' from order screen. All items are cancelled on PO and PO status is set to closed.
But if the same process is done through Order detail screen by cancelling all items on PO. All items are cancelled but the PO status still remains as 'Approved'.
Ideally the behaviour should be same and the PO status should be changed to Closed once all the items are cancelled on PO.
After docclose batch run also the PO remained Approved.




 

Solution

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