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AdobeSign IFrame Is Not Opening When Initiating Signature For Supplier Contract (Doc ID 3045827.1)

Last updated on OCTOBER 24, 2024

Applies to:

Oracle Fusion Enterprise Contracts Management Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to complete Contract signature with Adobe Acrobat Sign feature as the Adobe iFrame doesn't load when trying to sign the contract.

EXPECTED BEHAVIOR
-----------------------
Be able to sign the contract with Adobe Acrobat Sign feature.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to a Contract > Actions > Sign Contract.
2. A message appears - 'Confirm if you are signed as the correct user '> click yes.
3. A blank page appears without progressing to the Adobe iFrame.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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