Unable To Create A New Task Via Outlook Add-in
(Doc ID 3046651.1)
Last updated on SEPTEMBER 23, 2024
Applies to:
Oracle Fusion CX Sales Cloud Service - Version 11.13.24.04.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.24.04.0 version, Microsoft Office 365
ACTUAL BEHAVIOR
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Unable to create a new task via Outlook add-in
When creating a new task from the CX Sales Outlook add-in, the task never saves. When clicking the Save button the save just keeps processing but never actually completes the save.
EXPECTED BEHAVIOR
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Tasks are created
STEPS
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The issue can be reproduced at will with the following steps:
1.Open add-in
2.Try to create a task
3. Task screen is stuck and continues to load
FUNCTIONAL IMPACT
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The issue has the following business impact:
Due to this issue, users cannot create tasks in add-in
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |