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Unable To Discard Self-Service Task In Processing Error State (Doc ID 3047259.1)

Last updated on SEPTEMBER 17, 2024

Applies to:

Oracle Utilities Customer Cloud Service - Version 24A to 24B [Release 24]
Oracle Utilities Billing Cloud Service - Version 24A to 24B [Release 24]
Oracle Utilities Customer Care and Billing Cloud Service - Version 24A to 24B [Release 24]
Information in this document applies to any platform.

Symptoms

Unable to Discard Self-Service Task in Processing Error State

The system throws an error: BO had status transition error transitioning from BusinessObjectStatusCode='PROCESS-REQ' to BusinessObjectStatusCode='PROCESS-ERR' com.splwg.shared.common.LoggedException: Schema data type 'LOOKUP' but trying to retrieve 'STRING' for field 'discardReason' in schema md

Expected Output: The BO should be transitioned to Discarded status, existing To Do closed and no new To Do is created.

Steps to reproduce:

Data Setup

  1. The Algorithm C1-STKSTODO is configured to discard the self-service task.
  2. The To Do Type is configured to suppress a given message (cat/number)
  3. Create a self-service task for any of the below self-service task business objects:

Reported Issue

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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