Subscription Legal Entity Is Not Matching With Order Management Legal Entity Value (Doc ID 3048305.1)

Last updated on SEPTEMBER 24, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR

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Subscription Legal Entity is not matching with Order Management Legal Entity Value.

There is an issue where the Legal entity is not getting passed to OSS (Subscription Management) correctly from OM (Order Management).

Subscriptions are created from Order Management and the Order Management Legal Entity is not matching with the Subscription Legal Entity.
It seems that Subscription is taking default legal entity name of the BU. One Business Unit is currently mapped to 2 Legal Entities.

EXPECTED BEHAVIOR

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Expect legal entity from Order Management to be passed to Subscription Management.

STEPS TO REPRODUCE

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The issue can be reproduced at will with the following steps:
1. Map one business unit to two legal entities
2. Create Subscriptions via integration with Order Management
3. For Subscriptions created with business unit that is mapped to two legal entities, mismatch occurs

Changes

Cause

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