My Oracle Support Banner

Service/Helpdesk : Unable To Print The Entire Dashboard from BI (Doc ID 3048441.1)

Last updated on SEPTEMBER 18, 2024

Applies to:

Oracle Fusion Human Resources Help Desk Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Goal

On : 11.13.24.04.0 version, Help Desk

Unable to Print the Entire Dashboard for HR Help Desk . This is true for all seeded dashboards

HR Help Desk resources (Manager/Agents) are unable to print the entire dashboards since the Print & Export Options for Print Rows is only set to Visible instead of All. Why is this the case when the expectation is that they should be able to export the entire dashboards for their respective use. The only option for us at this point in time is to customize these reports so we have an option to update the Print Rows parameter to All. Shouldn't this be updated and corrected?

STEPS

-----------------------

The issue can be reproduced at will with the following steps:

1. Navigate to Reports and Analytics

2. /Shared Folders/Service/Embedded Content/HR Help Desk Manager/Dashboards/Critical SRs > Open

3. 'Export to Excel' > Export Entire Dashboard' > Only the rows that are visible on screen without scrolling are getting exported

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.