Fusion Global HR : ESS - Contact Info : Phone Number Entered Is Not Visible For Employee, But Is Stored At Backend (Doc ID 3049165.1)

Last updated on SEPTEMBER 29, 2024

Applies to:

Symptoms

On : 11.13.24.04.0 version, Global Human Resources

ACTUAL BEHAVIOR
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ESS (Employee Self Service) > Contact Info - Phone number entered is not visible for employee, but is stored in backend table.

Navigation: Me > Contact Info > Phone Details > Add (+) > Create an entry > Submit > Transaction approved and data committed > Go back to Contact Info and the Phone details are not visible.

Now If you Add another phone details and enter the same number, system knows that it's the same number and it already exists for this employee and throws error message saying the number already exists.

This issue could be seen with other ESS transactions also.

EXPECTED BEHAVIOR
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Employee to see their own contact info that is created by them

STEPS
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Navigation: Me > Contact Info > Phone Details > Add (+) > Create an entry > Submit > Transaction approved and data committed > Go back to Contact Info and the Phone details are not visible.

Now If you Add another phone details and enter the same number, system knows that it's the same number and it already exists for this employee and throws error message saying the number already exists.

Cause

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