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The Person Name Format of the Display Name for Internal Persons (HCM Workers) in TCA Does Not Match HCM (Doc ID 3050894.1)

Last updated on OCTOBER 01, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In Security Console (and other HCM UIs) the user appears as "FirstName LasName" however, in Resource Directory (and other CX UIs), the user appears as "FirstName MiddleName LasName Suffix".

EXPECTED BEHAVIOR
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Expecting the user's name to appear as "FirstName LasName", the same as HCM.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Sign-on to the application
2. Navigate to Tools > Security Console
3. Switch to the Users tab and search for the user; the name appears as "FirstName LasName"
4. Navigate to Resource Directory
5. From Tasks, select View Resources
6. Search for user; the name appears are "FirstName MiddleName LasName Suffix"

Cause

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In this Document
Symptoms
Cause
Solution


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