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Send Email Smart Action doesn't Display Email Templates for Custom Roles (Doc ID 3052256.1)

Last updated on NOVEMBER 06, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.13.24.07.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.07.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
Send Email Smart Action doesn't show Email Templates for users with custom roles

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to Redwood Sales > Opportunity
2. Drill own on a record
3. type smart action "Send Email"
4. click on "Choose an Email Template" drop down and notice there are no templates available. Using Sales Administrator login Message Templates are visible

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select an "Email Template"

Cause

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In this Document
Symptoms
Cause
Solution


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