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Problem Exporting Data (Doc ID 3053113.1)

Last updated on OCTOBER 28, 2024

Applies to:

Oracle Fusion Cloud Field Service - Version 24.C.07 and later
Information in this document applies to any platform.

Symptoms

On : 24.C.07 version, Dispatch Console

ACTUAL BEHAVIOR
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Problem exporting data

When they go to the dispatch console, they select 'non scheduled' in the date field, switch to list mode, set a .* in view, and click export. A pop-up appears showing 'exporting' but it never finishes.

EXPECTED BEHAVIOR
-----------------------
The export should complete.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Dispatch Console
2. Select 'non scheduled' in the date field, switch to list mode, set a .* in view, and click export.
3. A pop-up appears showing 'exporting' but it never finishes.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export the list of non scheduled activities.

Cause

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