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CPQ - Docusign Integration - Recipient's Email ID in eSignature only accepting the Small case (Doc ID 3053181.1)

Last updated on OCTOBER 24, 2024

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 24 C Patch 2 and later
Information in this document applies to any platform.

Symptoms

Recipient's Email ID in eSignature only accepting the small case, camel case and all caps doesn't work.

Non-working email Address : Test@abc.com, TEST@abc.com

Working email Address : test@abc.com

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add e-signature attribute in the UI
2. In transaction, Edit Recipient and try to enter the email address
3. Enter signer's email address as Test@abc.com, TEST@abc.com
5. + icon or Done button, will not save the Recipient's details

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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