Issue With Routing Activities Outside Of SLA
(Doc ID 3054152.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Fusion Cloud Field Service - Version 24.B.21 to 24.C.14Information in this document applies to any platform.
Symptoms
On : 24.B.21 version, Routing assigned activity before SLA_START
The issue can be reproduced at will with the following steps:
1. create a routing plan to assign activities in the future
2. configure an activity with sla_start greater than 5 days
3. execute the routing plan
4. verify if the activity was assigned BEFORE the sla_start
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |