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Credit Memo Is Not Automatically Created After Dispute Is Approved (Doc ID 3055648.1)

Last updated on OCTOBER 25, 2024

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version 11.13.24.07.0 and later
Information in this document applies to any platform.

Symptoms

Once a dispute is approved, the credit memo is not automatically created. Instead, the following message is displayed in the credit memo request screen: Credit Memo API creation failed. You must create a credit memo manually to complete the workflow.

Changes

 No changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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