My Oracle Support Banner

RMS BDI Failing To Authenticate To EXT BDI (Doc ID 3056146.1)

Last updated on NOVEMBER 01, 2024

Applies to:

Oracle Retail Integration Cloud Service - Version NA and later
Information in this document applies to any platform.

Symptoms

On : Oracle Retail Integration Cloud Service version 19x
ACTUAL BEHAVIOR
---------------
BDI_PRICING_PC_TX_JOB is failing due to status=500, reason=Internal Server Error}} - Missing IN or OUT parameter at index:: 1)

EXPECTED BEHAVIOR
-----------------------
Job should complete and send messages to Process Flow Admin Console - Process Name "ProcessChange_Tx_SubProcessFlow_From_RMSTo_External

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a price change in RPM.
2. Trigger the BDI_PRICING_PC_TX_JOB in POM to publish the price change.
3. No data set is generated.
4. Login to RMS BATCH JOB.
5. Confirm the process has errored.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Price changes are not updating external system.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.